At GuViVa, every creation is designed with intention and handcrafted with exceptional attention to detail.
Many of our pieces are individually made to order, while others are produced in limited quantities to preserve their exclusivity and artisanal character.
We kindly encourage you to review your order carefully before completing your purchase.
Returns
Due to the handcrafted nature of our collections and the limited production of each design, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or personal preference.
This policy allows us to maintain the highest standards of craftsmanship while ensuring that every GuViVa creation remains truly unique.
Made-to-Order Creations
Pieces created specifically for you, including custom designs, personalized requests, and made-to-order garments, are considered final sale and cannot be returned or exchanged once production has begun.
If you have any questions regarding sizing, fit, colors, or customization, our team will be delighted to assist you before your order is placed.
Damaged or Incorrect Items
Every GuViVa piece is carefully inspected before shipment.
If your order arrives damaged during transit or if you receive an incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and its original packaging
After reviewing your request, we will arrange the most appropriate solution, which may include a repair, replacement, or store credit, depending on the circumstances.
Cancellations
Orders may be cancelled only before production has begun.
Once craftsmanship has started, cancellations are no longer possible, as each piece is created specifically for its owner.
Our Commitment
Every GuViVa creation is handcrafted with patience, precision, and respect for traditional craftsmanship.
We believe true luxury is found in quality, individuality, and timeless design—not mass production.
Our goal is to create pieces that become treasured parts of your personal collection for years to come.
Contact Us
If you have any questions before or after placing your order, we are always happy to assist you.
Email: guviva.us@gmail.com
We typically respond within 24–48 hours.
By placing an order, you acknowledge that you have read and agree to our Returns & Exchanges Policy.